In order to maintain a consistent level of service and accommodate all of our clients, we have established the following cancellation policy:

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1. Appointments must be cancelled or rescheduled at least 24 hours in advance.

This allows us the opportunity to offer the appointment time to another client.

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2. Cancellations made less than 24 hours before the scheduled appointment time will result in a charge of 50% of the missed appointment.

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3. No-shows will be charged the full price of the scheduled service before a new appointment can be confirmed. 

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4. To cancel or reschedule an appointment, please contact us by Telephone at 01865 493990 or

Email contact@evergreenhairandbeauty.com at least 24 hours in advance.

To cancel or reschedule an appointment via our online booking system, please ensure that you

do so 48 hours in advance.

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5. Appointments that are longer than 3 hours or any Advanced Beauty Treatments will require a deposit of

25% upon booking, this can be paid either within the salon or over the phone and will be transferable if the appointment is moved before a 24 hour period. 

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We understand that unforeseen circumstances may arise, and we will do our best to accommodate reasonable requests on a case-by-case basis.

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Thank you for your understanding and co-operation.

Your co-operation helps us ensure that we can continue to provide exceptional service to all of our clients.

 

Kind Regards,
The Evergreen Management.